The Ultimate Checklist for Choosing a Reliable Janitorial Service

July 10, 2025

Finding a trustworthy janitorial service can be overwhelming, especially when so many companies make similar promises. Cleanliness directly impacts the professionalism, health, and safety of your space, whether it’s an office, clinic, or commercial property. To help streamline your decision, we’ve created the ultimate checklist for choosing a reliable janitorial service that delivers consistency, value, and peace of mind.

Licensed, Bonded, and Insured

Always verify that the janitorial company is properly licensed to operate in your state and carries both bonding and insurance. This protects you from liability in case of property damage, theft, or injury during service. A reputable cleaning company should be more than willing to provide proof of these credentials.

Experience in Commercial Cleaning

Look for a company that specializes in commercial janitorial services rather than just residential cleaning. Commercial spaces require different tools, techniques, and attention to detail. The more experience a company has in your industry or building type, the better they can meet your specific needs.

Flexible and Customizable Cleaning Plans

Every business has different cleaning needs. A dependable janitorial service will work with you to create a custom schedule and task list, whether it’s daily, weekly, or monthly. Ask if they offer flexibility for special occasions, seasonal needs, or after-hours cleaning to avoid disrupting operations.

Trained and Background-Checked Staff

Reliable janitorial companies invest in their employees through regular training on proper cleaning protocols, equipment use, and safety procedures. Equally important is conducting background checks to ensure trustworthy individuals are entering your workplace. Don’t hesitate to ask about employee vetting processes.

Use of Quality Products and Equipment

Ask what kind of cleaning products and equipment the service uses. Eco-friendly and non-toxic cleaning solutions are important if you're concerned about indoor air quality or have allergy-sensitive staff. Modern tools like HEPA-filter vacuums and microfiber cloths also contribute to more effective and efficient cleaning.

Transparent Pricing and No Hidden Fees

A clear and detailed quote helps you understand exactly what you're paying for. Make sure it includes the frequency of service, what’s covered, and any additional charges. Be wary of companies that offer vague estimates or pressure you with upsells—transparency is key to trust.

Positive Reviews and References

Online reviews can reveal a lot about a company’s reputation and consistency. Don’t just rely on star ratings—read the comments to learn how they handle complaints and communication. You can also ask for references from other clients in similar industries for firsthand feedback.

Reliable Communication and Accountability

A quality janitorial service will have a responsive support team and clear communication channels. Whether it’s a missed spot or a scheduling change, you want a company that addresses concerns promptly and professionally. Some services also provide digital checklists or apps for tracking tasks and quality assurance.


For businesses in Garner, Clayton, Raleigh, and Smithfield, North Carolina, JoCo Office & Floor Cleaning LLC has been a trusted name in janitorial services for over 20 years. We bring industry expertise, customized solutions, and dependable staff to every cleaning project. Let us help you maintain a clean, healthy, and professional environment—contact us today for a free consultation!

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